Our Service Standards
OUR COMMITMENT TO YOU
OUR COMMITMENT TO YOU
The regulatory service response standard provides guidance as to the amount of time you can expect it will take for BCAA to complete a specific service function. We have developed these timelines as part of our ongoing commitment to ensuring quality customer service.
We acknowledge that occasionally, due to unforeseen operational circumstances, requests of a more urgent nature may be made and BCAA will make every effort to accommodate them, although no timescale can be guaranteed.
The estimated times below are in business days, and will start when we have received all the required documentation. Please note that these response times are dependent on the quality of the submission.
General
| Regulatory Task | Response times |
|
Audit Report
An audit report will be produced and forwarded following an audit.
|
15 days |
|
Notification of an Audit
|
30 days |
|
Permission, Exemption or Variation
|
10 days |
|
Reply to Correspondence
|
5 days |
Flight Operations
| Regulatory Task | Response times |
|
Flight Operations Manual Amendment
|
10 days |
|
Notification of an Audit
|
10 days |
|
Permission, Exemption or Variation
|
5 days |
|
Reply to Correspondence
|
5 days |
| Minimum Equipment List (MEL) Approval From the receipt of the complete MEL |
10 days |
| MEL Amendment Approval From Receipt of the MEL Amendment |
5 days |
| Initial Issue of an Air Operator Certificate From receipt of completed application form and supporting documentation |
90 – 120 days |
| Non-Commercial Complex Operator Approval From receipt of completed application form and supporting documentation |
15 days |
| Airspace Approvals (includes PBN, EDTO, CNS, etc.) From receipt of completed submission |
10 days |
| All Weather Operations Approvals From receipt of completed submission |
10 days |
| Electronic Flight Bags/IPADs etc. From receipt of completed submission |
5 days |
| General Certificates of Recognition to 83bis Operators | 5 days |
| General Certificates of Validation | 5 days |
| SMS Evaluation Report | 15 days |
Airworthiness
| Regulatory Task | Response times |
|
Certificate of Airworthiness Issue
From the receipt of aircraft survey report and supporting documentation
|
3 days |
| OTAR Part 145 Approval or Variation – Review of documentation only From receipt of a completed application and Maintenance Organisation Exposition (MOE) |
5 days |
| On site audit required and implementation of corrective action - from receipt of recommendation | 3 days |
| OTAR Part 39 Approval or Variation From receipt of a completed application and Maintenance Control Manual (MCM) |
5 days |
| Noise Certificate Issue From the receipt of a completed application and acceptance of modification status |
3 days |
| Type Acceptance Certificate Issue From the receipt of a completed application |
3 days |
| MCM/MOE Review From receipt of MCM/MOE for review |
15 days |
| Aircraft Maintenance Programme Approval From receipt of Maintenance Programme |
10 days |
| Aircraft Maintenance Programme Amendment From receipt of Maintenance Programme Amendment |
5 days |
| Technical Log Review Receipt of the Technical Log (normally part of new operator Certificate of Airworthiness review) |
5 days |
| Issue of a Permit to Fly From receipt of completed application and supporting documentation |
2 days |
Personnel Licencing - Airworthiness / Flight Crew
Aircraft Maintenance Engineers
| Regulatory Task | Response times |
|
Issue/renewal of a Licence Validation
On receipt of completed application form, all correct supporting documentation and receipt of satisfactory licence verification from the State of licence issue
|
5 days |
Aircraft Registration
| Regulatory Task | Response times |
|
Certificate of Registration Issue
From receipt of all required documentation
|
3 days |